如何改善部门间沟通

If your business has multiple departments or even just employees who do vastly different tasks, you must be aware of interdepartmental communication. Even at small businesses, where it’s easier to communicate with co-workers, there are ways to improve communication between departments.

什么是部门间交流？

Interdepartmental communication is communication between a business’s departments. Departments might need to talk about shared projects, new promotions, changes in goods or services,销售预测，，，，or anything else that might affect multiple departments. Interdepartmental communication can be as simple as a departmental email update or a more complex meeting about a shared project.

Communication between departments is sometimes called cross-departmental communication.

The importance of interdepartmental communication

Your business will perform better when your teams communicate with each other.

有效的部门沟通可以使信息移动。团队不会将所有信息保留给自己。相反，它与其他团队共享信息，因此每个人都可以尽力而为。

例如，当您的营销部门开始宣传新的促销活动时，营销团队应告诉销售部门。销售部门需要了解促销活动，例如起点和结束日期，因此它可以确保客户收到他们看到的交易。如果销售团队不知道细节，可能会有沮丧的客户。

一旦销售团队进行销售，它必须与处理的人进行交流应收账款。如果他们不知道这笔销售，他们将不知道需要收取资金，而您的业务将失去收入。

Customers receive better service when your business has good interdepartmental communication. When teams communicate, everyone has the same service, offerings, and billing.

当人们或整个部门仅专注于速度和自我促进时，沟通就会崩溃。重要信息不会传播。人们将缺乏最佳完成任务的知识。客户将不会获得最好的服务。当客户服务不佳时，他们会在其他地方拿钱。

Lack of communication can lead to conflict. People will fight. Teams will distrust each other. Finger pointing will happen as teams blame each other for mistakes and inefficiency.

您的企业必须发展积极的部门沟通，以防止冲突，提高效率并满足客户的满意。

How to improve interdepartmental communication

改善部门间沟通可以使您的业务受益。使用这些部门间沟通策略来使您的员工交谈。

Build relationships

Employees should build relationships with people outside of their departments. Stronger relationships increase trust, which leads to an improved ability to work together.

Employees might grow relationships by inviting co-workers for coffee or lunch. They might also do activities together after work.

You can organize events where employees can get to know each other. You can host holiday parties, seasonal get-togethers, or achievement celebrations. Encourage employees to talk to people outside of their departments. To promote interdepartmental mingling, you can assign seating.

Meet regularly

鼓励您的员工定期见面。如果需要，请安排各个部门员工可以开会的常规时间。

当员工开会时，他们应该寻找互相帮助的方法。员工应该分享他们的需求。他们可以要求同事帮助项目。

培训员工思考别人，而不仅仅是自己。无私将促进部门之间的沟通与合作。

Create action items

当部门间会议结束时，沟通不应结束。

会议不仅应该是信息转储，因此员工会在其中提出有关他们正在做的事情的事实。您的员工应该使用会议来创建目标和行动项目。

员工应离开会议，以帮助他们的同事并改善业务。员工可以分配任务，也可以为每个人分配任务。

使用熟悉的术语

每个部门都使用自己的术语。尽管部门中的每个人都可能知道条款的含义，但对于其他部门的员工来说，这可能是行话。陌生的术语会引起混乱，并疏远那些不了解的人。

当来自不同部门的员工共同努力时，他们应该解释其术语。在某些情况下，最好留下部门条款并使用所有人熟悉的其他单词。

去除物理障碍

Sometimes, communication can struggle if there are physical barriers in the way. For example, if one or all of your employees work remotely, it’ll be more difficult to have regular communication.Flexible work arrangements对于个人来说可能很棒，但是如果没有适当的系统，则对团队有害。

Give employees the things they need to communicate effectively. If you have remote employees, make sure everyone has access to email, online chat tools, and video conferencing software. For employees in your workplace, make sure they have meeting places where they won’t disturb others.

Focus on company needs

您的员工将很想思考自己和他们的成长方式。他们将想争夺个人进步。当员工互相竞争时，他们将不会进行强烈的沟通。他们只有在帮助自己时才进行交流。

教您的员工考虑业务的需求。确保他们定期考虑如何发展和改善您的业务。向员工展示没有“我们与他们”的战斗。相反，只有公司，最适合它的公司。

When employees are focused on the single goal to improve the business, they will work better together.